Full-Time Senior Data and Analytics Customer Engineer by Microsoft
Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premises environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.
About half your time will be spent in Support Management activities such as proactive account management, spot performance issues, analysis of customer needs and dealing with any technical issues or problems and solving them. You’ll be part of a larger virtual account team and get to work in partnership with them to strengthen targeted customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.
You will also be involved in wider Support Execution which means lots of Teamwork to help our customers (and your colleagues) to be more successful. Therefore, we look for people who enjoy collaboration and can spot opportunities in their customers for developing even greater business value and grow those customer/partner relationships effectively. Other interesting areas would be to develop awareness of competition, modifying IP and creating new content.
You will be working in a team where you are empowered to learn continuously with high levels of
personal accountability. Being an active contributor to the wider team is seen as a strength, encouraged and rewarded.
You’ll contribute to customer/partner change management and adoption initiatives, mapping adoption and optimization of Microsoft technology solutions to your customer/partner requirements, innovating by focusing on industry solutions, and sharing your successes with others in a high performing team.
Experiences Required: Education, Key Experiences, Skills and Knowledge:
- 7 Years + Database administration of MS SQL, DW required. (APS Administration Desired)
- 3 Years+ Date Estate Project Migration (5-7 completed projects)
- 2 Years+ Azure Data Platform Administration
- Deep Understanding of Modern Data Estate Technologies (SQL MI, Azure SQL DB, Synapse, Databricks et.)
- Azure Data Fundamentals (DP-900)
- Azure Database Administrator (DP-300)
- Azure Data Engineer (DP-200/201)
- Customer Focus
- Design Thinking
- Stakeholder Orchestration
- Solution Demonstration
- Problem Solving
- Learning & Training
- Communicate Effectively
- Product & Technology Expertise
- Bachelor’s Degree in Computer Science, Engineering, Business, or related field
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