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28 Sep 2021

Full-Time Group Manager – Ops by WNS Global Services

WNS Global Services – Posted by Western Cape, Cape Town

Job Description

Accountability & Responsibility

  • As part of the senior management team of you lead a specialist function
  • You are customer & client-facing & strive to deliver an excellent customer experience
  • You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area
  • You drive the ISBU culture through effective communication, by continuously displaying the ISBU habits & behave as a role model leader
  • You develop people’s knowledge of your functional area to benefit the business & the client
  • You support your operations colleagues to exceed client expectations on all levels at all times
  • You remain at the leading edge of knowledge for your area of functional expertise
  • You are accountable for risk management & compliance for your functional area
  • You share your knowledge & best practice to improve performance
  • You deliver business intelligence & insight for your functional area
  • You are emotionally aware of yourself & others. You handle your interactions with authenticity, empathy & professionalism


  • Ensure Compliance to all Relevant Process & Regulatory Standards
  • Continuous Improvement Design & Deliver Change Initiatives & Projects
  • Subject Matter Expertise Maintain Extensive Skill & Knowledge in Your Specialist Field
  • Functional Delivery & Optimization Ownership & Development of Your Functional
  • Area

Knowledge, Skills and Attributes:

  • Leadership
  • Change management
  • Effective coaching skills
  • Commercial acumen
  • Planning and organizational skills
  • MS Office at an advanced level

Key responsibilities:

Operational Delivery

  • Deliver contractual and commercial performance through cost and profitability management

People Management

  • Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management, and recognition

Compliance & Governance

  • Ensure compliance to all relevant process and regulatory standards

Cost Management

  • Control and minimise costs


  • Drive continuous improvement and create value by delivering excellent customer experience


Qualifications and Experience
• Minimum requirement : Matric
• Customer service experience
UK  Utility call center experience advantageous

Required Skills:
• Computer literacy (Essential).
• Proficient in MS Word, Email and good typing speed (Essential).
• Neutral accent with excellent verbal and written English communication skills (Essential)

How to Apply

Click Here to Submit your CV and Application on Company Website

Job Categories: Administrative/Secretarial. Job Types: Full-Time. Job Tags: Administrative/Secretarial Jobs. Salaries: Less than 20,000.

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